Delivery FAQs
1. When will I receive my order?
Once we receive your order, we ship the products within 1-2 days with our trusted courier partner. Delivery typically takes 3-7 days, depending on your location.
2. How do I check the delivery status?
You can track your order status in your account dashboard. For further assistance, email us at [email protected].
3. Which areas do you deliver to in India?
We deliver to almost every area across India. Please check the locations we ship to for specific details.
4. What is the delivery charge?
Free delivery for orders over ₹500. Orders under ₹500 incur a ₹50 delivery charge.
5. How will my ordered items be delivered?
Your order will be delivered directly to your doorstep by our reliable delivery partners.
6. Can I change my delivery address after placing an order?
Once the order is shipped, the delivery address cannot be changed. Please ensure your address is correct when placing the order.
7. Do you deliver on weekends?
Yes, we deliver on weekends, as we operate 365 days a year.
8. What happens if I’m not home when my order arrives?
Our delivery partner will attempt delivery again. If you’re unavailable, they may leave a notice with further instructions.
9. How can I reschedule a delivery?
To reschedule a delivery, please contact our customer support team at [email protected], and we will assist you.
10. Do you offer expedited shipping?
Currently, we offer standard shipping with deliveries in 3-7 days, depending on the location.
11. Can I choose a specific delivery date?
At the moment, we do not offer the option to select a specific delivery date. However, you can track your order to know when it will arrive.
12. Is there an additional charge for express delivery?
We currently do not offer express delivery. Standard delivery is free for orders over ₹500.
13. How can I change my delivery details?
Please contact our customer support immediately if you need to update any delivery details before your order is shipped.
14. Can I cancel my order after it has been shipped?
Orders cannot be canceled once they’ve been shipped. Please check the status of your order via the tracking link provided.
15. Can I track my order in real-time?
Yes, once your order is shipped, you can track it in your account dashboard or via the courier partner’s tracking page.
16. Can I have my order delivered to a different address?
Yes, you can provide an alternate address when placing your order.
17. What happens if my order is lost or damaged during delivery?
Please contact our customer support at [email protected] within 48 hours. We will investigate and provide assistance.
18. How do I know if my order has been shipped?
You will receive a shipping confirmation email with tracking details once your order has been shipped.
19. Can I modify my order after it has been placed?
Orders cannot be modified after they have been placed. Please double-check your order before confirming.
20. Do you offer international shipping?
Currently, we only offer shipping within India.
21. How are shipping costs calculated?
Shipping costs are free for orders above ₹500. For orders below ₹500, a charge of ₹50 applies.
22. How can I get free delivery?
Enjoy free delivery on all orders over ₹500.
23. Can I get an invoice for my order?
Yes, you will receive an invoice along with your order or through email.
24. How will I know if my order has been delivered?
You will receive a notification via email or SMS once your order has been delivered.
25. Can I request a gift wrapping for my order?
Yes, we offer gift wrapping services.
26. Will I receive a tracking number for my order?
Yes, you will receive a tracking number when your order is shipped.
27. How can I return my order?
Please refer to our return policy on the website. If you need assistance, feel free to contact our customer support team.
28. How long does it take for a return to be processed?
Returns are typically processed within 7-10 business days after the items are received.
29. What should I do if my delivery is delayed?
If your delivery is delayed beyond the expected time frame, please reach out to customer support for further assistance.
30. Can I change my delivery time slot?
Unfortunately, we do not allow you to select a time slot for delivery. Our team will deliver during working hours.
31. Are there any hidden shipping fees?
No, there are no hidden charges. The delivery fee is ₹50 for orders under ₹500.
32. Can I track multiple orders together?
If you have multiple orders, you can track each one individually using the tracking numbers sent via email.
33. Do you deliver to P.O. Boxes?
Currently, we do not deliver to P.O. Boxes.
34. Is delivery available in remote areas?
We strive to deliver to all areas across India. However, delivery in remote locations may take additional time.
35. How do I contact customer support for delivery inquiries?
For any delivery-related questions, please email [email protected] or call our customer service number provided on our website.
36. How can I be sure the products will be fresh on arrival?
We partner with the best courier services to ensure that all products are delivered fresh, safely, and promptly.
37. What if I received an incorrect product?
If you received the wrong product, please contact our customer support team, and we will resolve the issue promptly.
38. Can I send a gift order to someone else?
Yes, you can provide an alternate shipping address when placing your order.
39. Do you offer same-day delivery?
We currently do not offer same-day delivery, but we strive for timely deliveries within the 3-7 day window.
40. Is there a way to speed up delivery for an urgent order?
Currently, we do not offer expedited delivery services, but we ensure quick and safe delivery within 3-7 days.
41. How will I know if my payment has been successful for shipping?
Once your payment is processed, you will receive a confirmation email with your order and tracking details.
42. Can I have my order shipped to a different city?
Yes, we can ship to any city within India. Simply provide the correct address during checkout.
43. How do I know if my order has been dispatched?
You will receive an email with tracking information as soon as your order is dispatched.
44. What happens if the courier loses my package?
Please contact our support team, and we will investigate the situation and assist you in resolving it.
45. Can I select the courier service for my delivery?
Currently, we select the best available courier partner based on your location to ensure prompt delivery.
46. Can I change my delivery address after my order has been shipped?
Once shipped, the delivery address cannot be changed. Please ensure that your address is correct when placing the order.
47. What should I do if the courier cannot find my address?
If the courier faces any issue locating your address, they will contact you directly for clarification.
48. Will my package be delivered in discrete packaging?
Yes, all orders are packaged securely and discreetly to protect your privacy.
49. Do you offer cash on delivery (COD)?
We currently offer cash on delivery.
50. How do I return an item that I don’t want?
Please refer to our return policy for instructions. If you need help, contact our customer service team.
